Insurance · Customer Experience · BPO
Grit is our edge.
Excellence is our standard.
For over 20 years, Integricall has protected what matters and built customer experiences that move brands forward. We get things done — with inteGRITy.
Trusted by individuals, businesses, and global partners who expect more than the standard.
20+
Years experience
98%
Client retention
24/7
Customer support
2
Specialist divisions
WE GET THINGS DONE - WITH INTEGRITY!
Two pillars. One relentless standard.
WHAT WE DELIVER
Six capabilities. One accountable partner.
Established in 2003, Integricall is a South African-owned brokerage and customer experience partner built on service excellence, integrity, and customer advocacy — the qualities that turn suppliers into partners.
We operate across two complementary pillars — Insurance and Customer Experience & BPO — championing people, protecting relationships, and creating outcomes that hold up under pressure.
Whether you need a broker who actually picks up the phone or a global-grade CX programme launched in weeks — we build it, run it, and own the outcome. That's the GRIT.
Insurance & Risk Advisory
Personal, commercial, fleet and taxi lines — brokered by advisors who know your risk.
Claims Advocacy
We stand between you and the insurer until delayed, disputed or rejected claims are made right.
Customer Experience
Inbound, outbound and blended teams that turn every interaction into loyalty.
Back-Office & BPO
Policy admin, retention, technical support and finance ops — off your plate, on our SLA.
Measurable Outcomes
Live dashboards on NPS, SLA, AHT and conversion — accountability is non-negotiable.
Export-Ready Delivery
South African talent competing on a global stage — sustainable jobs, world-class service.
Grit is our edge · Excellence is our standard
We get things done — with inteGRITy.
Authorised Financial Services Provider (FSP 33936). South African-owned, two decades in the market, and expanding globally through export-ready Customer Experience and BPO — because putting people first is our edge.
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